iPhone and iPad USERS
Go to the APP STORE on your iPhone/iPad, SEARCH for ZIPYCARE.
You may see several apps come up. Click on ZIPYCARE, (NOT ZIPY, ZIPY X or ZIPY M). Click on GET/UPDATE/OPEN.
Click ALLOW/OK/YES to the pop-up notifications that ZipyCare app might ask of you (ie. location, notifications, camera/mic use)
Select your HEALTHCARE PROVIDER
ALL USERS (New and Returning) will need to create a Username and Password
Click Obtain Username/Password
Do NOT click SIGN UP
Put in your Name, Date of Birth, and the Year of your birth as FOUR DIGITS in the space stating Last 4 SSN/NIC
after you login, please go to your profile and Update it with the last 4 digits of your Social Security Number
LOGIN with your username and password
If you see ALL APPOINTMENTS list, you have logged in successfully
You DO NOT need to Add an Appointment
Log in to the app 10 minutes prior to your appointment time. A notification will pop up when the Physician is ready to start an encounter
Tap on this notification to enter the video room
To check for missed notifications, Click on the menu in the top-right, click on Notifications, and then click on the most recent notification
Any questions from Tech Support? You may email firstname.lastname@example.org or for immediate support, you can reach Tech Support at 1-855-ZIPYCARE 8am - 8pm, Monday-Friday.
We hope you enjoy your experience!
The Zipy Team